Privacy Policy
A legal disclaimer
At Windsor Park Hearing Centre (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we collect it, why we collect it, how we share it, and the rights you have under privacy laws in Manitoba and Canada.
1. Information We Collect
We may collect the following types of information from visitors, patients, and customers:
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Personal Information: Name, address, phone number, email address, date of birth, billing and payment information.
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Health Information: Hearing test results, medical history related to hearing, hearing aid usage, and other information required to provide audiology care.
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Website & Online Data: When you visit our website, we may automatically collect non-identifiable information such as IP address, browser type, pages visited, and cookies to improve site performance and user experience.
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Communication Data: Information you provide when contacting us through forms, email, or phone.
2. How We Collect Information
We collect information in the following ways:
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Directly from you: When you fill out forms, book appointments, purchase products, or communicate with us.
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Through our website: Using cookies, analytics tools (e.g., Google Analytics), and online booking systems.
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From service providers: When you interact with our payment processor, hearing aid manufacturers, or shipping providers in connection with your care.
3. Why We Collect Information
We collect and use information for the following purposes:
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To provide hearing care, audiology services, and hearing aid fittings.
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To communicate with you about appointments, products, and services.
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To process billing and payments.
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To improve our website, services, and customer experience.
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To comply with legal, professional, and regulatory requirements.
4. Sharing Information with Third Parties
We do not sell your personal information. We only share your information in the following limited circumstances:
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Service Providers: With companies that help us deliver our services (e.g., hearing aid manufacturers, shipping providers, billing services).
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Legal Requirements: When required by law, regulation, or court order.
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With Your Consent: When you authorize us to share your information with another healthcare provider or third party.
All third parties are required to protect your information in accordance with Canadian privacy standards.
5. Your Rights
As a resident of Manitoba, your personal and health information is protected under The Personal Health Information Act (PHIA) and PIPEDA. You have the right to:
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Access your information: Request a copy of the personal or health information we hold about you.
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Correct your information: Ask us to update or correct inaccurate or incomplete information.
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Withdraw consent: Withdraw your consent for non-essential uses of your information at any time.
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File a complaint: Contact us with concerns about your privacy. You may also contact the Manitoba Ombudsman if you believe your privacy rights have been violated.
6. Data Security
We use appropriate physical, administrative, and technical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse.
7. How to Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
Windsor Park Hearing Centre
6-1031 Autumnwood drive, Winnipeg, MB
1-844-633-1346